Grace Connect GRC Suite includes a Complaint management module enabling a smooth gathering of incoming complaints.

Complaint management refers to the process of handling complaints within a company and includes the way information is collected, handled, documented, fixed as well as controls applied throughout the process. By complaints it is meant any written, electronic or oral communication that alleges deficiencies related to the identity, quality, durability, reliability, safety or performance of a services/a product that has been commercialized on the market.

The Complaint module in Grace Connect GRC Suite is designed to collect complaints and ensure a response within due dates. Reporting towards senior management or regulatory authorities is also included besides regular graphs and KPI’s.

This module is also integrated with Third Party (in case sales agent, broker, or external provider is involved directly or indirectly in the complaints).